Welcome to Spindle & Spool where ‘Natural, Slow & Cosy’ is our mantra. My name is Sue and I am passionate about using natural fibres to create beautiful one-of-a-kind, ‘Perfectly Imperfect’ accessories for you and your home, which are made with love and intention in my little studio in the northern coastal suburbs of Perth, Western Australia. I hope you enjoy browsing and fall in love with something special! As Anna Funicello once said “Life doesn’t have to be perfect to be wonderful” xx
Shipping Policy
Ready to ship in 1 - 3 (business days)
Ships out using: Australia Post
Tracking code provided upon shipment (if applicable)
Delivery Times: Parcels are posted on Tuesday & Friday.
I carefully create and stock high quality items, which I am sure you will love; but of course, I want you to feel confident when shopping at Spindle & Spool.
With this in mind, I understand from time-to-time you may need to return an item.
Before returning any items please contact me to discuss a suitable arrangement.
I will provide a refund or exchange for your item(s) under the following conditions:
· You must contact me before returning an order for return approval.
· For a full refund or exchange, you must return the item within 7 days of receiving it.
· Proof of purchase must be provided.
· All items MUST be in their original condition: in their original packaging, unused and with all tags attached.
· Refunds or exchanges will be applied for the price of the product only. i.e. shipping costs are excluded.
· Spindle & Spool will not cover the cost of shipping your item back to our store. As a small business, I am unable to cover these costs. Shipping charges will be waived, however, if the item being returned is faulty.
· When returning an order, I cannot be held responsible for goods that are lost or damaged during return shipping. I recommend all items are securely packaged to avoid damage during transit, and sent using registered post.
· Refunds or exchanges will only be processed once the item(s) are received by Spindle & Spool.
· No refunds or exchanges will be given on sale items.
Damaged or Faulty Goods
If your order arrives faulty, or is damaged during transit with the courier, please contact me within 48 hours of receiving your order. If your order is damaged, I will require images of the packaging with the shipping label visible (i.e. the outside of the box or satchel), and images of the damaged product. Once assessed, I will send you a replacement where possible, or, where the product can't be replaced, offer a refund.
Product Variations
Please keep in mind that my products are handmade, so variations can be expected and I am unable to accept returns due to slight deviations in appearance.
Please be aware that screens may cause slight colour discrepancies.
