Ocean & Earth Studio is proud to craft and sell handmade, sustainable ceramics. Our pieces reflect a deep commitment to quality, functionality, and ecological responsibility. Each item is crafted with love, care, and meticulous attention to detail, ensuring it not only serves its purpose but also inspires a sense of connection to the natural world.
Sustainability is at the heart of everything we do. We take pride in using locally sourced materials and prioritise upcycled and recycled resources wherever possible. Our approach is rooted in an eco-conscious philosophy that values circularity and waste-free practices. For instance, we rescue tired, broken, or discarded ceramic pieces that might otherwise end up in landfill, grinding them into a fine powder to incorporate into new creations. This innovative process allows us to honor the lifecycle of our materials while giving them a second chance to shine in something new and beautiful.
Shipping Policy
Ready to ship in 2-3 (business days)
Ships out using: Australia Post
Tracking code provided upon shipment (if applicable)
Delivery Times: 5-7 days
Terms and Conditions for Ocean & Earth Studio
1. Introduction
These Terms and Conditions govern the purchase of handmade pottery products from Ocean & Earth Studio (\"we,\" \"us,\" or \"our\"). By purchasing from our website, markets, or other sales channels, you agree to these terms.
2. Products
-
All pottery items are handmade and may have slight variations in size, colour, and finish. These variations are not defects but characteristics of handmade goods.
-
Product descriptions and images are for illustrative purposes and may differ slightly from the actual item.
3. Pricing and Payment
-
All prices are in Australian Dollars (AUD) and inclusive of GST where applicable.
-
Payment methods accepted include Eftpos, cash, direct bank transfer.
-
Prices are subject to change without notice, but confirmed orders will not be affected.
4. Orders and Shipping
-
Orders will be processed within 2–3 business days of receipt.
-
Shipping times and costs vary based on the delivery location and are displayed at checkout.
-
We are not responsible for delays caused by shipping carriers or events outside our control.
5. Returns and Refunds
-
We comply with the Australian Consumer Law (ACL), which provides guarantees that cannot be excluded.
-
If an item is damaged, faulty, or significantly different from its description, please contact us within 5 days of receiving the item to arrange a replacement, repair, or refund. Proof of purchase and photographs of the issue will be required.
-
Change-of-mind returns are not accepted unless agreed upon in advance, and the item must be unused and in original condition. Return shipping costs will be the buyer\'s responsibility.
6. Custom Orders
-
Custom pottery orders are non-refundable once production begins unless the item is faulty or does not meet agreed specifications.
-
Production times for custom items will be discussed at the time of order and may vary.
7. Care Instructions
8. Privacy Policy
9. Limitation of Liability
-
To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
10. Governing Law
11. Contact Information
