Hello and welcome to my cozy corner here at Madeit! I'm excited to share a glimpse into my world of handmade with you. Whether you're seeking a precious gift for your little one, or a charming keepsake to gift someone special I hope you'll find something truly unique and special to shower your love with! -Sarah x
Each item is made to order unless listed that it's a "pre-made/ready to ship" and will have a commencement month listed at the top of each description. Please check this before placing an order.
Posting days are 'Monday & Friday'. Express Post is available.
All excess postage costs of $1 or more will be refunded.
Shipping Policy
Ready to ship in (Check the month for commencement on each description) (business days)
Ships out using: Australia Post
Tracking code provided upon shipment (if applicable)
Delivery Times: 3-6 weeks: depending on schedule.
SHIPPING - Shipping is calculated on the total cost of your order. $1 - $89.99 : $10.95 $90 - $149.99 : $14.95 Over $150 : $18.95 If you would like your order to be shipped via Express Post you will need to add the 'Express Post - $3.50' product listing in my store in with your order to cover the extra postage rate. All excess postage costs of $1 or more will be refunded.
TERMS AND CONDITIONS - Updated 19/01/25
Terms and Conditions are subject to change without notice.
Please feel free to ask as many questions as you need before you purchase to avoid any misunderstandings or misconceptions about the item/s you are interested in.
CUSTOM/PERSONALISED ITEMS:
Due to the nature of personalised items all sales are final. Please be confident in your selections, sizes, spelling and details before finalising your payment. Returns and refunds for change of mind will not be accepted.
RETURNS:
Contact must be made within 48 hours of receiving your item/s if there are any problems with your order. Written contact via email prior to return of any item/s is essential to receive a ‘Returns Authorisation Number’. All returned goods are to be sent back in good condition and in the original packaging. Exchanges or refunds will only be issued if the item is faulty and returned within 14 days of delivery.
*NB. The Buyer is responsible for the return postage of any item/s.
WRONG ADDRESS/LOST or STOLEN MAIL:
If a package is returned due to the wrong address provided or a non claimed delivery an additional postage fee will need to be paid to resend the parcel to you.
Items that are lost or stolen in the mail are non-refundable. If this was to happen please get in contact with me asap so we can lodge an investigation with Australia Post and they will assist in this case.
I want my amazing customers to be happy, so I will do my best to ensure that you are pleased with your order, please get in contact with me with any questions or concerns and if there is an error on my part I will always make it right. -Sarah x
