Charlotte's Lab makes handmade and natural skincare, haircare and body products. Charlotte is a cosmetic chemist using all her sciency know-how to make skincare that really works. Everything is scientifically formulated with vitamins and natural active ingredients for your best skin ever. It’s all vegan and cruelty free. Handcrafted in country Victoria.

Shipping Policy

Ready to ship in 5 (business days)

Ships out using: AusPost

Tracking code provided upon shipment (if applicable)

Delivery Times:

Shipping & packaging policy

• Ready to ship items will be shipped within 1-5 business days
• Default shipping is Standard Parcel post with tracking (unless otherwise selected at the time of purchase)
• Items are carefully & securely packaged and we use recycled packaging wherever possible.
• Tracking details will be provided at the time of shipping. This allows both parties to track the parcel and ensure it gets to you. It is the buyers responsibility to provide accurate shipping details at the time of purchase.

Refund & Exchange policy

Due to the nature of the products, I'm unable to take change of mind returns. All ingredients are listed and so the buyer can make an informed choice about the suitability of the product. That said, if something isn't right please contact me asap and I will do my best to fix it.